FAQs

Driver Improvement is a course designed to teach drivers about safe driving attitudes and behaviors.

There is no difference. Driver Improvement and Defensive Driving are interchangeable terms.

Defensive driving courses may be court ordered, defensive drivers certificate renewal, or personal education.

Driver’s training/Education is a separate program required for people to obtain their license.

Defensive Driving training/Improvement is a program geared toward safety education for licensed drivers of any age.

The packages vary based on the different circumstances under which the trainee wants to train (link to DDS packages up)

No

It involves both classroom and behind the wheel instructions

You must contact the company you trained/attended with and request a replacement. Driver Improvement certificates are renewable annually and records are only retained for a year. If it has been longer than a year, you must retake the course.

Yes. All sessions have strict attendance policies, which are outlined in the paperwork you sign when you contract with company to attend one of its courses. You will be expected to arrive on time and to complete each session. Students that arrive late to any session without prior notice can expect to be denied entry into class and may be required to start the course over again, at full cost. In addition, students that are absent or leave early from any session may be required to start the course over again, at full cost. It is recommended that you consider the course schedule carefully and take into account any potential scheduling conflicts you may have before signing a contract to attend.

The decision to issue a refund or make alternate arrangements to make up a missed portion of the course is a matter between the student and the company he or she contracts with to take the course. We have strict attendance policies, which are outlined in the paperwork a student receives when he or she contracts with us to attend one of our courses.

All complaints related to the company or instructor must be made in writing to the management on official contact